The attitudes and behaviors of healthcare staff are critical in shaping patient satisfaction:
1. Empathy: Demonstrating empathy and understanding towards both the child and the parents can build trust and improve satisfaction. 2. Patience: Children can be challenging patients; staff who exhibit patience can create a more positive experience. 3. Professionalism: Maintaining professionalism while being approachable and friendly can help balance the need for competent care with a comforting bedside manner.
