What is the Healthcare Provider’s Role in Effective Communication?
Healthcare providers play a critical role in ensuring effective communication:
1. Active Listening: Listen actively to parents’ concerns and questions. This helps build trust and ensures that their concerns are addressed. 2. Empathy: Show empathy and understanding. Recognizing the emotional and psychological toll on parents can improve communication. 3. Consistency: Ensure that all healthcare providers involved in the care of the newborn are consistent in the information they provide to parents.
